Return, Replacement and Refund

In case of returns/Exchange:

No return and no exchange no refund. Once goods sold and

Once you have  order accepted an open box delivery, no return request will be processed

.UNITED SURGICAL TRADERS will not be liable for the products returned by mistake. In circumstances where a product not belonging to UNITED SURGICAL TRADERS  is returned by mistake, UNITED SURGICAL TRADERS is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

No  Refund will be sent to the same card/bank account from which the payment was made.

United Surgical Traders mandates delivery and reverse pick up via its Logistics Partner to all customers buying from the Website. ‘Logistic Partner’ shall mean a logistic service provider approved by UNITED SURGICAL TRADERS.

The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.


To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, UNITED SURGICAL TRADERS reserves the absolute right to cancel all past, pending and future orders without any liability. UNITED SURGICAL TRADERS  also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, UNITED SURGICAL TRADERS reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

The User may be considered fraudulent if inter alia any of the following scenarios are met:

Users doesn’t reply to the payment verification mail sent by UNITED SURGICAL TRADERS

Users fails to produce adequate documents during the payment details verification

Misuse of another Users’ phone/email

User’s invalid email and phone no.

Overuse of a voucher code

Use of a special voucher not tagged to the email ID used.

Users return the wrong product

Users refuse to pay for an order

The User may be considered a loss to business if any of the following scenarios are met: User with a very high return rate Invalid/Incomplete address cases Repeated request for monetary compensation for petty issues Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.

If a User placed order by any mistake, he/she can cancel with in a span of 2 hours’ time 200 will be charge if order cancelled and  after that order will be  confirm order  and cannot be cancelled.

UNITED SURGICAL TRADERS may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by UNITED SURGICAL TRADERS Products ordered are not for self-consumption but for commercial resale Multiple orders placed for the same product at the same address, depending on the product category Bulk quantity of the same product ordered Invalid address given in order details Any malpractice used to place the order Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded.